Refunds Policy

We strive to provide you with high-quality products, but we understand that sometimes issues may arise. This return policy outlines the procedures for returning incorrect, damaged, or defective products.

1. Notification of the Issue:

• If you receive an incorrect, damaged, or defective product, please contact our customer service at:  pickettlanebotanicals@gmail.com within 7 days of receiving the item.
• Provide a detailed description of the issue, along with clear photographs showing the problem. This information will help us expedite the resolution process.

2. Eligibility for Return:

• Products eligible for return are those that are incorrect, damaged, or defective due to manufacturing or shipping errors.
• Returns will not be accepted for products damaged due to misuse, improper care, or normal wear and tear.

3. Return Authorization:

• Our customer service team will review your case and provide instructions on how to return the product if it meets the eligibility criteria.
• Do not return any items without obtaining proper authorization, as unauthorized returns may not be processed.

4. Return Shipping:

• In cases of incorrect, damaged, or defective products, we will provide a prepaid shipping label for the return.
• Please use the original packaging if possible, or pack the item securely to prevent further damage during transit.

5. Inspection and Resolution:

• Once the returned item is received, our team will inspect it to verify the issue.
• If the product is confirmed to be incorrect, damaged, or defective, we will offer one of the following resolutions:
  • Replacement of the product.
  • Refund of the purchase price.

6. Timeframe:

• We aim to process returns promptly. Please allow 14 days from the receipt of the returned item for the resolution process to be completed.

7. Final Sale Items:

• All other sales are considered final. No returns or exchanges will be accepted for items not covered by this policy.

8. Contact Information:

• For any questions or concerns regarding the return process, please contact our customer service team at pickettlanebotanicals@gmail.com.

Thank you for your understanding and cooperation. We appreciate your business and are committed to ensuring your satisfaction with our products.