Shipping Policy

Thank you for choosing us! Here's everything you need to know about our shipping process:

1. Destination: We currently ship within the USA only. We apologize to our international customers but appreciate your understanding.

2. Processing Time: Your order will be processed within 2-3 business days. We work hard to get your items ready for shipping as quickly as possible.

3. Shipping Time: Since we're located in Alaska, please allow 5-8 business days for your package to arrive. We appreciate your patience as we navigate the challenges of shipping from this unique location.

4. Delivery Disclaimer: Once your package is handed over to the postal company, we no longer have control over the delivery process. While we strive to work with reliable carriers, unforeseen circumstances may occur. We regret any inconvenience caused by delayed deliveries.

5. Contact Us: Should you have any questions or concerns about the status of your order, feel free to reach out to us. Our customer service team is here to assist you. Please contact us at pickettlanebotanicals@gmail.com 

6. Lost or Stolen Packages: In the unfortunate event of a lost or stolen package, please contact the shipping carrier directly to initiate an investigation. We'll do our best to assist you in resolving the issue, but we are not liable for packages once they are in the possession of the postal company.

7. Address Accuracy: Ensure that your shipping address is accurate during checkout. We won't be responsible for items shipped to an incorrect address provided by the customer.

Thank you for your understanding and cooperation. We appreciate your business and are dedicated to providing you with a positive shopping experience.